LUNNA LIST OF PERMISSIONS

Below is a list of permissions that LUNNA will require a user to authorize access to;

 

 

 

LUNNA PRIVACY POLICY

Our Privacy Policy was last updated on 28/02/2023

 

Introduction

This Privacy Policy describes the personal data Lunna collects, processes, uses and retains. It also tells you about your privacy rights and how the law protects you.

This statement should be read together with the Terms and Conditions of Use for other Lunna products and services.

Where there is a conflict, this statement will prevail.

This statement applies to all customers, suppliers, agents, merchants, dealers using the Service.

 

We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Privacy Policy:

 

 

 

 

 

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Collecting and Using Your Personal Data

Lunna must receive or collect some information to operate, provide, improve, understand, customize, support, and market our Services, including when you install, access, or use our Services.

The types of information we receive and collect depend on how you use our Services. We require certain information to deliver our Services and without this we will not be able to provide our Services to you. For example, you must provide your mobile phone number to create an account to use our Services.

Our Services have optional features which, if used by you, require us to collect additional information to provide such features. You will be notified of such collection, as appropriate. If you choose not to provide the information needed to use a feature, you will be unable to use the feature. For example, you cannot share your location with your contacts if you do not permit us to collect your location data from your device. Permissions can be managed through your Settings menu on your devices.

Personal Data

While using Our Service, we may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally, identifiable information may include, but is not limited to:

 

Usage Information.

We collect information about your activity on Lunna including but not limited to:

 

Information we automatically collect:

Device Information – When you install or use our service, or when you contact customer support via our app, we collect information on your device’s hardware model and operating system, the Lunna app version, browser information, and your internet connection IP address.

Information You Provide

 

Your Connections. You can use the contact upload feature and provide us, if permitted by applicable laws, with the phone numbers in your address book on a regular basis, including those of users of our Services and your other contacts. If any of your contacts aren’t yet using our Services, we’ll manage this information for you in a way that ensures those contacts cannot be identified by us.

 

Service Usage Data –This include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When You access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device You use, your mobile device unique ID, the IP address of Your mobile device, your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

 

Chat Messages, images and videos – We store your chat messages you send and receive on our servers, so that if you reinstall the app or change phone, the app will pick up your chat messages again. You can delete chat messages within the app, and they will be deleted from our servers.

 

Log Information. We may receive information when you view content on or otherwise interact with our products and services, even if you have not created an account or are signed out, such as: IP address; browser type and language; operating system; the referring webpage; access times; pages visited; location; your mobile carrier; device information (including device and application IDs); search terms and IDs (including those not submitted as queries); ads shown to you on Lunna, Lunna-generated identifiers; and identifiers associated with cookies. We also receive log information when you click on, view, or interact with links on our services, including when you install another application through Lunna.

 

Location Information. We collect and use precise location information from your device with your permission when you choose to use location-related features, like when you decide to share your location with your contacts or view locations nearby or locations others have shared with you. There are certain settings relating to location-related information which you can find in your device settings or the in-app settings, such as location sharing. Even if you do not use our location-related features, we use IP addresses and other information like phone number area codes to estimate your general location (e.g., city and country). We also use your location information for diagnostics and troubleshooting purposes.

 

Cookies – We use cookies to improve your experience with us when visiting our website, by remembering options such as a login session token and your preferred language. These cookies contain no personally identifiable information.

We also use Google Analytics to track user interaction. We use this data to determine the number of people using our website, to better understand how they find and use our web pages, and to see their journey through our website. Google Analytics records data such as your geographical location, device, internet browser and operating system, and your internet connection IP address. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Your web browser allows you to delete cookies and disable them in the future. Should you delete or disable cookies, you may find that some of our services are unavailable to you.

 

How We Use Information

We shall use the information we have (subject to choices you make and the applicable law) to operate, provide, improve, understand, customize, support, and market our Services. We, however, shall not use your Personal Information and contact list for targeted advertisements. We may use the information as follows:

To provide and maintain our Services; we use information we have to operate and provide our Services, including providing customer support; completing purchases or transactions; improving, fixing, and customizing our Services. We also use information we have to understand how people use our Services; evaluate and improve our Services; research, develop, and test new services and features; and conduct troubleshooting activities. We also use the information we have to communicate with you about our terms, policies, and other important updates.  We also use your information to respond to you when you contact us.

Safety, security and integrity.

Safety, security, and integrity are an integral part of our Services. We use information we have to verify accounts and activity; combat harmful conduct; protect users against bad experiences and spam; and promote safety, security, and integrity on and off our Services, such as by investigating suspicious activity or violations of our Terms and policies.

 

We also use the information collected to handle user reports. Just as you can report other users, other users or third parties may also choose to report to us your interactions and your messages with them or others on our Services; for example, to report possible violations of our Terms or policies. When a report is made, we collect information on both the reporting user and reported user to enable use make decisions.

 

For other connected purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

 

Information You and We share

You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customize, support, and market our Services.

  1. comply with a law, regulation, legal process, or law enforcement request;
  2. protect the safety of any person, protect the safety or integrity of our platform, including to help prevent spam, abuse, or malicious actors on our services;
  1. (e.g., for a violation of Lunna Terms and Conditions);
  2. address fraud, security, or technical issues; or
  3. protect our rights or property, or the rights or property of those who use our services.

 

We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

 

We may share, sell, or transfer information about you in connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy. This Privacy Policy will apply to your personal information that is shared with (before and after the close of any transaction) or transferred to the new entity.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to and maintained on computers located outside of Your country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Law-enforcement agencies, regulatory authorities, courts or other statutory authorities in response to a demand issued with the appropriate lawful mandate and where the form and scope of the demand is compliant with the law.

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

Payments

We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).

 

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Exercising of Your Data Protection Rights

You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, we will try our best to respond to You as soon as possible.

Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from Our servers.

Mobile Devices

Your mobile device may give You the ability to opt out of the use of information about the apps You use in order to serve You with ads that are targeted to Your interests:

 

You can also stop the collection of location information from Your mobile device by changing the preferences on Your mobile device.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, you will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 

Retention of Information
We shall keep different types of information for different periods of time:

Changes to this Privacy Policy

The most current version of this Privacy Policy governs our processing of your
personal data and we may revise this Privacy Policy from time to time as needed.
If we do revise this Privacy Policy and make changes that are determined by us to
be material, we will provide you notice and an opportunity to review the revised
Privacy Policy before you continue to use Lunna. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy, You can contact us:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

LUNNA -JAMII SOKO TERMS AND CONDITIONS OF USE

  1. INTRODUCTION

Welcome to LUNNA (“Platform”, “we”, “our”, “us”)

LUNNA – JAMII SOKO (herein referred to as the “Site”) is an online marketplace that

connects buyers and sellers/suppliers of products and services.

Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood the Agreements, and agree to be bound by them.

If you do not agree with (or cannot comply with) the Agreements, then you may not use the Service. These Terms apply to all visitors, users and others who wish to access or use the platform.

  1. CONTENT
  2. Our Site allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for Content that you post on the site, including its legality, reliability, and
  3. By posting Content on our Site, You represent and warrant that: (i) Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on our Site does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or We reserve the right to terminate the account of anyone found to be infringing on a copyright.
  4. You retain any and all of your rights to any Content you submit, post or display on our Site and you are responsible for protecting those We take no responsibility and assume no liability for Content you or any third-party posts on our Site. However, by posting Content on our Site, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through Service. You agree that this license includes the right for us to make your Content available to other users of the Site, who may also use your Content subject to these Terms.
  5. LUNNA has the right but not the obligation to monitor and edit all Content provided by

 

  1. PAYMENT AND QUALITY OF PRODUCTS/SERVICES

LUNNA shall not be held responsible for the products/ services posted on the platform regarding quality, defects, quantity etc. We however link up the buyer and seller to directly communicate with each other.

We recommend that buyers use the LUNNA escrow services provided to protect themselves from potential risks of fraud, misrepresentation, defects, quality issues among others that may arise out of a transaction with sellers/ service providers on the platform.

We encourage users to carry out their own due diligence on the stalls they intend to purchase from or service providers they intend to use. We further encourage users to give reviews on both the stalls, and goods once the transaction is completed on LUNNA escrow.

 

 

  1. PROHIBITED USE OF THE SITE

While using the Site, you will not:

  1. post Information or content or list items in an inappropriate category or areas on our Site;
  2. post items you do not have a right to link to or include;
  3. post Information that is (in our sole discretion) false, fraudulent, inaccurate, misleading, libelous, defamatory, slanderous, unlawfully threatening or would be reasonably considered to constitute harassment;
  4. post comments, questions or answers that are not factual in nature including without limitation make any racist comments, use profanity, abuse another user(s), disrespect another's culture or make any other derogatory or inappropriate comments;
  5. post counterfeit or stolen items;
  6. post Information or items which infringe any third party's intellectual property rights, other proprietary rights or right to privacy;
  7. post obscene Information or content, including but not limited to pornography or any representation which may (in our sole discretion) be considered indecent;
  8. post Information or content which may (in our sole discretion) constitute offensive or critical political content or content that is contrary to the public interest;
  9. post any Information or content or list items which may (in our sole discretion) be considered culturally or religiously offensive in any way;

 

  1. post any Information or content or list items which (in our sole discretion) may not be considered to be in compliance with general Kenyan law, rules, morals, values, ethics and traditions;
  2. post Information or content or list items which may (in our sole discretion) threaten national security;
  3. post Information or content or list items which may (in our sole discretion) constitute or be considered to promote gambling;
  4. use "keyword spamming" in listing items for sale (when you place brand names or other inappropriate keywords in a title or description for the purpose of gaining attention or diverting members to a listing);
  5. use contacts made by buying or selling on the Site to solicit (including by email or otherwise) sales on other items directly and/or from another site;
  6. manipulate or attempt to manipulate the Site in any way including the prices of any item or services on the Site (either alone or in conjunction with other user(s)s);
  7. take any action that may undermine the Site's feedback and ratings systems (including but not limited to the display, import or export of feedback information off the Site or use of such information for purposes unrelated to LUNNA);
  8. distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes;
  9. distribute viruses, Trojan horses, worms, time bombs, cancel bots, Easter eggs or other computer programming technologies that may harm the Site, or the interests or property of the Site's user(s)s;
  10. create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers;
  11. take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure;
  12. interfere or attempt to interfere with the proper working of the
  13. use contacts made by buying or selling on the Site to solicit (including by email or otherwise) sales on other items directly and/or from another
  14. manipulate or attempt to manipulate the Site in any way including the prices of any item or services on the Site (either alone or in conjunction with other user(s);

 

  1. attempt to take over another user(s)'s account or carry out any hacking or phishing of the Site or user(s) accounts and related
  2. export or re-export any Site tools except in compliance with the export control laws of any relevant jurisdictions;
  3. copy, modify, or distribute any content from the Site or otherwise infringe the Site's copyright material and/or trademarks in any way;
  4. violate any laws, rules, regulations, guidelines, third party rights or our policies;
  5. abuse LUNNA's policies or terms and conditions posted on the .

 

  1. ACCOUNTS
  2. When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on our Site.
  3. You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Site or a third-party site. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
  4. You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate You may not use as a username any name that is offensive, vulgar or obscene.
  5. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole

 

  1. In addition to the disclaimers contained in these Terms and Conditions, LUNNA also makes no warranty or representation, whether express or implied, that the information or files available on the Site are free of viruses, spyware, malware, Trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardize or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any You

 

accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardize, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or willful misconduct of LUNNA, its employees, agents or authorized representatives. LUNNA thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in in connection with your access to or use of the Site.

 

  1. PRIVACY AND DATA PROTECTION

Please review our Privacy Policy, which also governs your use of LUNNA’s services, to understand our practices. By using our site, you accept the terms in our Privacy Policy in full.

  1. INTELLECTUAL PROPERTY RIGHTS
  2. Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, LUNNA owns all intellectual property rights to the website, including, without limitation, any and all rights, interest in and title to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know- how, trade secrets and inventions (whether patentable or not), goodwill, source code, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the website belonging to LUNNA without obtaining authorization from
  3. Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various However, with regard to the product customization service (as against other services like blogs and forums) you expressly agree that by uploading and posting content on to the website for public viewing and reproduction/use of your content by third party user(s), you accept the User(s) whereby you grant a non-exclusive license for the use of the same.
  4. LUNNA respects the intellectual property of our general user(s), sellers, buyers and everyone else in If you believe that your intellectual property rights

 

are being infringed, please report using the contacts stipulated under these Terms and Conditions by submitting the following information:

  1. Name
  2. Organization
  3. IP right(s)
  4. Name/Organizational name of the alleged infringer
  5. Proof of ownership
  6. Any other information that will assist us handle the

We respond quickly to the concerns of rights owners about any alleged infringement.

  1. LINKED THIRD PARTY SITES
  2. This Site may contain links or references to other sites (“Third Party Sites”) which are outside of our control, including those of These Terms and Conditions do not apply to those Third-Party Sites and LUNNA is not responsible for the practices and/or privacy policies of those Third-Party Sites or the “cookies” that those sites may use.
  3. Notwithstanding the fact that the Site may refer to or provide links to Third Party Sites, your use of such Third-Party Sites is entirely at your own risk, and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third-Party Sites or your reliance on any information contained
  4. We strongly advise you to read the terms of service and privacy policies of any third-party web sites or services that you
  5. INDEMNITY

You hereby indemnify LUNNA against any loss, claim or damage which may be suffered by yourself or any third party arising in any way from your use of this site regarding the following: all claims, terms regarding payment, returns, warranties, shipping, insurance, title, licenses, fines, permits, handling, transportation, storage, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to your breach of these Terms and Conditions or any suit, claim, or demand arising from or relating to any infringement of third party’s rights including any Intellectual Property Rights.

 

  1. TERMINATION
  2. These Terms & Conditions notwithstanding, LUNNA reserves itself the right to revoke and terminate your permission to use the Sites and/or to prevent your access to and use of the
  3. You agree that LUNNA may, in its sole discretion and without prior notice, terminate your access to the Platform and block Your future access to the Platform if LUNNA determines that you have violated the terms of these Terms of Use or any other Agreement(s). You also agree that any violation by you of the Agreement(s) will cause irreparable harm to LUNNA, for which monetary damages may be inadequate, and you consent to LUNNA obtaining any injunctive or equitable relief that LUNNA deems necessary or appropriate in such These remedies are in addition to any other remedies LUNNA may have in law or in equity.
  4. Any termination will not impact the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of In addition, you agree that the site is not liable to you or to any other person as a result of any such termination or suspension.
  5. SEVERABILITY

Should any article in the Terms & Conditions herein be deemed illegal, unenforceable or revoked for any reason, it shall be considered severed from the Terms & Conditions herein, will be removed therefrom, and shall have no bearing on the applicability of the remaining articles.

 

  1. WAIVER

Any failure or delay by a party to enforce or exercise any provision of these Terms, or any related right, shall not constitute a waiver by such party of that provision or right. The exercise of one or more of a party's rights hereunder shall not be a waiver of, or preclude the exercise of, any rights or remedies available to such party under these Terms of Use or in law or at equity. Any waiver by a party shall only be made in writing and executed by a duly authorized officer of such party.

  1. ASSIGNMENT

These Terms, and any rights, licenses and obligations granted under these Terms, may not be ceded, delegated, transferred or assigned by you. You agree that LUNNA may, at any time and without restrictions, transfer, cede, delegate or assign any or all of its

 

rights and obligations under these Terms. Any cession, delegation, assignment or transfer by you shall be null and void.

  1. UPDATES, MODIFICATIONS AND AMENDMENTS

We may need to update, modify or amend our Terms and Conditions as our technology evolves. We reserve the right to make changes to these Terms and Conditions at any time by giving notice to the user(s)s on this page.

We advise that you check this page often, referring to the date of the last modification on the page If a user(s) objects to any of the changes to the Terms and Conditions, the User(s) must cease using our website and/or services immediately.

  1. GOVERNING LAW AND DISPUTE RESOLUTION

This User(s) Agreement is governed by and construed in accordance with the Kenyan laws. This clause will survive any expiry or cancellation of this User(s) Agreement for any reason.

We shall make an effort to settle all disputes amicably. Any dispute arising out of these Terms and Conditions, which cannot be settled, by mutual agreement/negotiation within 1 (one) month shall be settled by arbitration in accordance with the Arbitration Rules. The language to be used in the arbitral proceedings shall be English.

ACKNOWLEDGEMENT

BY USING OUR SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS OF USE AND AGREE TO BE BOUND BY THEM.

  1. CONTACT US

Please send your feedback, comments, requests for technical support by: Email: info@lunna.chat

Phone: +25420 2034590 ,+25420 2034591